Payment Policy
At Montrell, your security and convenience are our top priorities. All transactions are processed using SSL encryption and secure payment protocols to keep your details fully protected at all times.
Accepted Payment Methods
We offer a range of trusted payment options for a smooth and secure checkout experience. You can pay using any of the following:
- Visa
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
When Is My Payment Charged?
Your payment is processed at the time you place your order. You will receive an order confirmation email once your payment has been successfully processed. If your payment is declined, no charge will be made to your account. Please try again or contact us at info@montrellstudio.com for help.
Currency
All transactions are processed in British Pounds (GBP £). You will see the full order total before confirming your payment.
Security
Every transaction is protected with SSL encryption. We do not store or share your full payment details. All payments are processed through PCI DSS compliant providers.
UK Consumer Rights
Nothing in this policy limits or excludes any rights you have under the Consumer Rights Act 2015.
Contact Us
Email: info@montrellstudio.com Phone: +44 7916 962337 Address: Unit 11, 751 Warwick Rd, Tyseley, Birmingham B11 2HA Customer Service Hours: Monday to Friday, 11:00 AM – 7:00 PM (GMT)
Our team will be in touch within 24 hrs of your email (Mon–Fri). Weekend messages are picked up and replied to on Monday.